: Visit the Hisense Firmware Download Page and enter your model number ( 32N2170HW32 cap N 2170 cap H cap W ) to see available updates.

: Copy the extracted firmware file (usually ending in .pkg or .bin ) directly to the root directory of the USB drive (do not put it in a folder). 3. Installation Guide Power Off : Turn off your TV and unplug the power cord.

: Do not turn off the TV or remove the USB during the process, as this can permanently damage (brick) the device. The TV will restart automatically once finished.

Hisense often requires your TV's specific to provide the correct firmware, as hardware can vary within the same model line.

: If you cannot find the file online, use the Hisense Canada Support Form to request the firmware directly. You will need to provide a detailed description and your serial number. 2. Prepare the USB Drive Format : Use a USB flash drive formatted to FAT32 .

: Plug the USB drive into the USB 1 port on the back or side of the TV. Initiate Update :

: Using firmware not specifically designed for your region or serial number version can cause your TV to stop working. Always verify the software version in Settings > Support > About before starting.

: If the TV still boots, navigate to Settings > Support > System Update > Upgrade from USB .